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3. Returns

Returns

Our customer guarantee is that you can return your item within 5 days of receipt for any reason as long as it is returned in original packaging and customer pays for return shipping, original shipping fees are non-refundable. If the customer cancels within 30 days from ordering a 25% cancellation fee will be applied.  All returns must be authorized and approved by Furniture Direct INC.  All return requests must be made within 5 days after receiving order.  All approved returns must be returned to Furniture Direct INC. in unused and unaltered condition with original packaging (or better packaging).  Insure that product is very well packaged.  Refunds will not be issued on returns that are damaged during shipping back to Furniture Direct INC if the product is not received in original packaging or better.  In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier.  Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense.

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